Events Grid & Purchases

Using the events grid to see and create reports for event transactions

Can I take event ticket purchases at the door?
Yes, you can either process the purchase through the online Event Form you created for the event or we also offer a mobile app where you can process ticket ...
Fri, Aug 12, 2022 at 11:22 AM
Can I allow donors to sign up for my emails when they make an event purchase?
Yes. When creating or editing an event page, go to the Event Settings tab. Under the Page Content & Display Options section you can turn on “Show Email ...
Thu, Sep 12, 2024 at 6:50 PM
How to add a Payment to a Pay Later Event Purchase
If a Registrant selects the pay later option during their purchase the Events Grid will show a dollar value under Amount Due. To add a Payment to that purch...
Fri, May 23, 2025 at 8:27 AM
How do I delete event tickets?
From Workspace > CRM > Constituents open the constituent record and from the Gifts tab you can delete the ENTIRE event purchase, or from the Events ta...
Fri, Mar 6, 2026 at 11:07 AM
Can I resend event tickets to the purchaser?
Yes. you can resend a purchaser's (registrant's) tickets from the Events Grid in Workspace > Events > Events by clicking on Tools > Resend ...
Mon, Apr 21, 2025 at 12:49 PM
What does the event page "The Email is not valid" message mean?
The message will display if the email address includes a leading/trailing space. Copying and pasting the email address or auto populating the email addr...
Mon, Oct 21, 2024 at 3:48 PM
Hide/Archive Past Events
If there are past events you wish to remove from the picklist for the main Events or Event Attendance grid you can Archive them. Archive will take place on ...
Tue, Jul 15, 2025 at 12:12 PM
Can a ticket purchaser update their own guest information?
Yes, ticket purchasers can update their guest information, but only if you have the Advanced Portal activated. 1. The purchaser will create a portal acc...
Thu, Mar 21, 2024 at 2:45 PM
Can I resend an event thank you email?
Yes, all thank you emails sent from the system can be found under the Workspace>Reports>Thank You Emails. Click on View next to the email you’d li...
Mon, Apr 8, 2024 at 5:02 PM
How can I print or send a receipt for an event purchase?
A thank you email with transaction information is sent automatically for event registrations entered through an event page. You can edit this thank you emai...
Tue, Aug 6, 2024 at 5:52 PM