CRM – Documents

What is the Documents grid?
The documents grid shows all documents across all constituents that have been stored in DonorView. You can also add or delete documents from the documents g...
Mon, Jun 23, 2025 at 9:09 AM
How do I add a document?
There are multiple ways to create a new document. From the main grids (Constituents, Gift, Interactions or Documents), you can highlight the constituent, ...
Fri, Jun 20, 2025 at 9:42 AM
How do I find the Documents page?
Once you are logged into DonorView and have entered the “CRM and Fund Raising” page, you will automatically be directed to the “Home” page. At the top of th...
Mon, Jun 23, 2025 at 9:06 AM
How do I see all of the documents for just one constituent?
From the main Documents grid, you can use the search box or filters to find the constituent. Click on the row for the constituent, then the View/Edit button...
Fri, Jun 20, 2025 at 9:44 AM
Can I export the documents?
You have two options, you can either export the data displayed on the documents grid itself into an excel file or you can download the actual document files...
Mon, Jun 23, 2025 at 9:09 AM
Can I search for a document?
You can search for a specific document by entering any text in the search field located in the upper left corner of the Documents grid. To clear the search ...
Mon, Jun 23, 2025 at 9:05 AM
How do I open a document?
To open a document that is stored in DonorView, click on the Hyperlink that appears in the File Name column for that document on either the main Docume...
Mon, Jun 23, 2025 at 9:07 AM
What are document tags?
These are keywords that you can add to a document that users can use to search with. For example, you could add a pledge as a tag, so when a user searches f...
Mon, Jun 23, 2025 at 9:08 AM
What are document categories?
Document categories allow you to group documents for easier searching and reporting.
Mon, Jun 23, 2025 at 9:01 AM
Can I add a new document category?
Yes, you can click on the up and down arrows of the drop down box and click on “New/Edit”. Type in the new document category you want to add and click on th...
Mon, Jun 23, 2025 at 9:04 AM