There are multiple ways to create a new pledge. 

First determine if this pledge will be:

• Option 1 - A recurring pledge paid with a credit card  and the constituent has an email address for automation
• Option 2 - A one-time pledge payment (only one expected payment) or if it will be a recurring pledge paid by check
• Option 3 - A recurring pledge paid by credit card, but constituent does not have an email address

Option 1 - Recurring Pledges Paid with a Credit Card for Constituents with an Email Address

1. For recurring pledges paid with a credit card, if you would like to take advantage of automated thank you messages for each payment, you should use a Donation Page with recurring payment options included. You can learn more about building donation pages in these articles: https://support.donorview.com/en/support/solutions/folders/9000200366

2. Once you have a Donation Page created, you can select it from the Gifts grid by clicking on +New, the Donation via Page or from the constituent's Gifts tab by clicking on Add, then Donation via Page.

3. With either option you will need to select which Donation Page to launch to enter your transaction.

4. Once the page is open you will select the Recurring option.

5. Then choose whether this will be a Perpetual pledge, meaning the pledge will automatically renew with the same frequency. Note that perpetual pledges will initially add a maximum of 60 pledge payments due or extend out only to the expiration date of the credit card entered. If the credit card is still valid or is updated prior to the last date of the initial pledge, it will auto renew and add the additional payments due.

6. You will choose the Frequency of the payments.

7. And select the First Payment Date, which defaults today's date but you can choose a date in the future to start using the calendar icon.

8. If you have selected Perpetual, the payment due will only show the amount for each payment, including any processing fees if desired.

9. If you have not checked Perpetual, the total amount shown will be the total of all the payments combined, plus any processing fees if elected.

10. At the bottom of the page, if you have selected a constituent and they have a saved credit card in their record, it will default to the card with the expiration date the farthest in the future. The constituents name and address will also be hidden since they are not required for entry since the form is already linked to the constituent.

11. If the constituent wishes to use a different card, you can click the radio button Use another card to enter the new card number information.This will also reveal the constituent's name and contact information fields for update as needed.

12. To finish the pledge entry, if Captcha is enabled, check the I'm not a robot box and click Donate Now (or Submit) at the bottom of the page.

13. DO NOT CHECK TO SUPPRESS THE THANK YOU EMAIL. This would bypass all the automatic thank you messages. 

14. Once the pledge has been entered, if the first day is today, the card will be charged for the amount due and the constituent will receive their first thank you message. 

15. On the payment schedule determined, the software will auto-charge the credit card and send another email acknowledgement.

Option 2 - One-time and Recurring Pledges Paid by Check

For constituents who are making a one-time pledge or are doing a recurring pledge and wish to pay their pledge with a check, use the steps below.

1. From the main grids (Constituents, Gift, Interactions or Documents), you can highlight the constituent, click on the + New button at the top of the grid and select Gift. 

2. From within a constituent record, you can click on their Gifts Tab. Click on the Add button, then Gift at the top. 

3. Starting from either the Gifts grid or a constituents Gifts tab will open the Gift Entry page. 

4. Select the Type "Pledge." This will update the entry page to add a pledge schedule.

5. The Pledge Date is the date the pledge is initiated. It defaults to today's date, but you can update it as necessary. In general, this should not be a date in the future, it should reflect the day the pledge is recorded or committed to your organization. You are able to enter the due date for the pledge payment below.

6. The Total Pledge Amount and Total Tax Deductible Amount are auto-filled once you create the pledge schedule.

7. You can enter a Receipt Number if desired.

8. Frequency is a drop down list to identify the frequency of the payments. If the contribution is expected to be fulfilled with just one payment, select One Time. This list is not editable and includes the choices One Time, Weekly, Bi-Weekly, Monthly, Quarterly, Semi-Annually (twice a year), or Yearly. 

9. Number of Payments - enter how many payments the constituent has committed to. For example 3 yearly payments or 12 monthly payments. This will provide a start and end date for the pledge if applicable.

10. Choose either to enter the Total Pledge Amount OR the "Frequency" Pledge Amount that is paid for each payment. This option will change depending on the Frequency you have selected. For example, if you have selected a frequency of Monthly, the option will say Monthly Pledge Amount. Enter the amount in the next box.

11. The Pledge Tax Deduct. Amount will default to the same amount, but you can edit it as desired.

12. Once you have entered the amount fields, you will notice that the Total Pledge Amount and Total Tax Deduct. Amount fields above are auto-filled.

13. If the constituent wishes their pledge to continue on perpetually, marking Perpetual to YES it will signal the software to add the same frequency and payment amounts again to the pledge when it reaches the last pledge payment. 

14. Enter the First Payment Date you would like the first payment to begin. 

15. For checks and cash payments, leave the Payment Method field in the default "Select Payment Method." This field is only used for auto-credit card payments and allows you to select the credit card to use for the payment.

16. By making the Payment Schedule selections above, the software will create a list of pledge payments due for this pledge. It is important to note that the software will create a "pledge" transaction for each of the upcoming payments due on the Gifts grid and the constituent's Gifts tab.

17. The individual pledge payments are editable. So you can edit the Due Amount or Due Date for any of the payments in the list. You can also delete a payment using the trash can icon on the left side of the list. Any updates you make will be reflected in the Total Pledge Amount and Total Tax Deduct. Amount fields as appropriate.

 18. Below the pledge payment schedule are the same fields found in a regular general donation entry. You can identify the pledge as already Acknowledged by marking it YES and entering the information for how and when it was acknowledged. If desired. Save And Acknowledge does not work for pledges. You need to use the Pledges grid and the Mail Merge Pledge Template letters to acknowledge new pledges.

19. The revenue category fields, Gift Categories, For, Fund, Event, Appeal, Location, and Fundraising Goal Category, that you assign the pledge will also be assigned to all future pledge payments. Every payment that is entered will have those fields auto-populated based on what was entered with the original pledge.

20. After completing the remaining fields as appropriate, chose Save to save your new pledge. As mentioned above, new pledges must be acknowledged from the Pledges grid if a letter is needed to acknowledge the commitment.

Option 3 - A Recurring Pledge Paid by Credit Card, but Constituent Does Not Have an Email Address 

1. For constituents who wish to have their credit card charged automatically, but do not have an email address on file, you begin by ensuring the constituent has a credit card on file by going to their Payment Options tab.

2. If they have a card on file and it is the one the constituent wishes to use, you can proceed to step 7 below.

3. If they do not have any credit cards listed, click on Add Credit Card.

4. On the Add Credit Card window, verify the constituents address is correct and enter the Card Number, Exp Month, Exp Year and CVV Number.

5. If they have other pledges and wish the use the new card to update all their pledges, you can mark YES next to Use this card to update all open pledges that are linked to a credit card.

6. Click Save to save the credit card information.

7. From within a constituent record, you can click on their Gifts Tab. Click on the Add button, then Gift at the top. 

8. Starting from either the Gifts grid or a constituents Gifts tab will open the Gift Entry page. 

9. Select the Type "Pledge." This will update the entry page to add a pledge schedule.

10. The Pledge Date is the date the pledge is initiated. It defaults to today's date, but you can update it as necessary. In general, this should not be a date in the future, it should reflect the day the pledge is recorded or committed to your organization. You are able to enter the due date for the pledge payment below.

11. The Total Pledge Amount and Total Tax Deductible Amount are auto-filled once you create the pledge schedule.

12. You can enter a Receipt Number if desired.

13. Frequency is a drop down list to identify the frequency of the payments. If the contribution is expected to be fulfilled with just one payment, select One Time. This list is not editable and includes the choices One Time, Weekly, Bi-Weekly, Monthly, Quarterly, Semi-Annually (twice a year), or Yearly. 

14. Number of Payments - enter how many payments the constituent has committed to. For example 3 yearly payments or 12 monthly payments. This will provide a start and end date for the pledge if applicable.

15. Choose either to enter the Total Pledge Amount OR the "Frequency" Pledge Amount that is paid for each payment. This option will change depending on the Frequency you have selected. For example, if you have selected a frequency of Monthly, the option will say Monthly Pledge Amount. Enter the amount in the next box.

16. The Pledge Tax Deduct. Amount will default to the same amount, but you can edit it as desired.

17. Once you have entered the amount fields, you will notice that the Total Pledge Amount and Total Tax Deduct. Amount fields above are auto-filled.

18. If the constituent wishes their pledge to continue on perpetually, marking Perpetual to YES it will signal the software to add the same frequency and payment amounts again to the pledge when it reaches the last pledge payment. 

19. Enter the First Payment Date you would like the first payment to begin. 

20. In the Payment Method field select the credit card to use for the payments.

21. By making the Payment Schedule selections above, the software will create a list of pledge payments due for this pledge. It is important to note that the software will create a "pledge" transaction for each of the upcoming payments due on the Gifts grid and the constituent's Gifts tab.

22. The individual pledge payments are editable. So you can edit the Due Amount or Due Date for any of the payments in the list. You can also delete a payment using the trash can icon on the left side of the list. Any updates you make will be reflected in the Total Pledge Amount and Total Tax Deduct. Amount fields as appropriate.

 23. Below the pledge payment schedule are the same fields found in a regular general donation entry. You can identify the pledge as already Acknowledged by marking it YES and entering the information for how and when it was acknowledged. If desired. Save And Acknowledge does not work for pledges. You need to use the Pledges grid and the Mail Merge Pledge Template letters to acknowledge new pledges.

24. The revenue category fields, Gift Categories, For, Fund, Event, Appeal, Location, and Fundraising Goal Category, that you assign the pledge will also be assigned to all future pledge payments. Every payment that is entered will have those fields auto-populated based on what was entered with the original pledge.

25. After completing the remaining fields as appropriate, chose Save to save your new pledge. As mentioned above, new pledges must be acknowledged from the Pledges grid if a letter is needed to acknowledge the commitment.

26. Beginning on the first day of the pledge schedule, the credit card will be automatically charged. These payments will not automatically be acknowledged because there is no email address to send the automated message to. You will need to send a manual thank you letter for each payment as needed.